|Proven Techniques for creating Organizations of the Highest Quality at the Lowest Cost while improving response time.
If you've ever felt that improving your organization and the way you conduct business is a daunting task, then this book is for you. This practical and often entertaining guide is designed to clarify BPR approaches and prepare you and your team to act as change agents for your organizatin. It will help top managers to achieve their true organizational goals, examine how the organization actually functions (or does not function!), and then design a direct course of action for realizing those goals. You'll find:
The four simple questions you must answer to start your BPR project
How BPR started and how it relates to you
The human factors that must be considered before you start your project.
How to manage your expectations and develop realistic goals.
A blueprint on how to carry out a BPR project, from start to finish..
How to create, analyze and utilize process and activity models.
An introduction to the Wizdom MinervaTM BPR methodology.
A BPR case study.
an Introduction to Performance Planning and Execution: a model for the 21st century Enterprise
About The Authors
DENNIS E. WISNOSKY has published over 100 papers in the fields of management, CAD/CAM, electronics, computer science and CIM. His contributions to Business Process Reengineering began with its conceptual foundation in the 1970's, when he founded and managed the U.S. Air Force's Integrated Computer Aided Manufacturing program. He went on to lead International Harvester's corporate technology initiatives, then started up a leading producer of robots, cell controllers and CIM services before founding the Wizdom companies in 1986. Recognition for his pioneering work includes the International Engineer of the Year Award, testimony before the U.S. House and Senate on productivity and quality of work life issues, Crain's Illinois Business High Tech Entrepreneur Award, California State University's Medallion of Distinction lifetime achievement award and the USAF Meritorious Civil Service Award. In May of 1997, Wisnosky was recognized by Fortune Magazine as "0ne of the "Five Heros of Manufacturing." Dennis founded Wizdom Systems, Inc.
RITA C. FEENEY has over fifteen years experience conducting, facilitating and managing full life-cycle Change Management and BPR efforts across a wide variety of business areas for both government and private industry. Her experience in all aspects of BPR includes change management, strategic assessment, process modeling and analysis, benchmarking, process reengineering, and performance measurement. Ms. Feeney was the principal author of Wizdom's MinervaTM, one of the first documented BPR methodologies. For the U.S. government, she has managed several very large projects under the Department of Defense (DoD) Corporate Information Management (CIM) program. In the commercial sector, she has lead cross functional BPR teams to successful results in leading Fortune 500 companies such as General Motors and Sundstrand Corporation. Rita co-founded Wizdom Systems, Inc.
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